Accessibility services
The City of Ottawa is committed to creating a barrier-free city for its residents, visitors and employees regardless of their visible or non-visible disabilities.
Through the City of Ottawa Municipal Accessibility Plan 2011 (COMAP), the City continues to support the goal of provincial legislation, called the Accessibility for Ontarians with Disabilities Act (AODA).
This legislation requires the City, as well as businesses and groups such as community agencies, hospitals and schools to follow accessibility standards. Our community benefits as the City continue to identify, remove and prevent barriers.
Transit, transportation and recreation
- OC Transpo’s website for accessible transit
- Accessible taxi program
- Audible Pedestrian Signals
- List of signalized intersections
- Request an audible pedestrian signal, e-mail traffic@ottawa.ca
- Recreation services
Snow Go Programs
The City of Ottawa partners with the Seniors Citizens Council and eight local home support agencies to deliver two winter programs for seniors and persons with disabilities.
The Snow Go Program helps seniors and persons with disabilities find reliable contractors and/or individuals who will perform the service of clearing snow from their private driveways and/or walkways.
The Snow Go Assist Program provides financial assistance to eligible low-income seniors and persons with disabilities to pay for a portion of their snow removal costs.
For more information visit ottawa.ca/snowgo or call 3-1-1 (TTY: 613-580-2401).
City of Ottawa Municipal Accessibility Plan 2010- 2011 Highlights
Contact Us
If you would like more information or have some comments on accessibility services in the City of Ottawa, there are a number of ways you can get in touch with us.
Phone:3-1-1
TTY:613-580-2401
Fax:613-560-6082
Email:accessibilityoffice@ottawa.ca
Mail:
Accessibility Services
Ottawa City Hall
110 Laurier Ave. West
Ottawa, Ontario
K1P 1J1
Provide comments on customer service
We value your feeback on the accessbility of the City of Ottawa's customer service. Fill out the online form to provide your comments.
Request for documents in an accessible format
Documents are available in various accessible formats upon request. Contact us or fill out the online form.